Mobile technology dividends for restaurant sector

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The 2015 independent survey  commisioned by NCR (2015 Restaurant Technology Pulse) has found that nearly 70% of restauranteers and managers believe that technology has a direct impact on increased revenues.

One key finding showed that the implementation of MPoS was seen by 60% of respondants as a key technology to be relied upon to drive increased revenue through improved customer service and business efficiencies. Given the perceived flexibility of using mobile devices, it is apparent that restuarant owners want to use those solutions for a variety of challenges beyond the obvious including inventory management, employee training and retention.

Tablets are stealing the show in the business environment, including the restaurant trade, enabling those closer, stronger customer relationships – but how does a business ensure that investment delivers day-in, day-out? In fact 83% of respondents cited increased maintenance costs as an obstacle to that investment in introducing new technology.

That introduction process is of course initiated through the procurement of the new technology; step one in a series of challenges that stand between your business and a successful mobile enterprise.  Understanding those challenges can lessen the risks and thereby mitigate against the potential pitfalls.

Within this, there are a number of guiding principles that you must ensure your solution addresses, to future-proof investment. Ergonomic Solutions, the global leader in the design, manufacture and supply of advanced mounting and security solutions for a wide range of static and mobile technology hardware, to the restaurant, hospitality and retail sectors has produced a report, “Tablet Touchpoints - A roadmap for powerful, profitable enterprise mobility”, which addresses these issues in detail.

• Durability and reliability: – can it cope with the demands of constant staff /customer usage?

• Connectivity:  is there a reliable wireless access technology that these devices can run from? can the network cope with multiple devices connecting at the same time?

• Batteries: what is the battery life of the device? Will it need recharging during the day? Who will manage this process to ensure that tablets don’t lose power?

• Use/support: can users get to grips with the technology easily? How much training is required, and how often should further training be offered? Is there a 24/7 support network in place in the event of technical issues?

• Security: is the network on which the devices run secured? Are the devices protected from theft? Are they stored in a safe location between uses?

Download the Tablet TouchPoints document from: and see how our range of sleds, enclosures and accessories can bring peace of mind to the deployment of new technology in a wide range of restaurant applications.

Exhibiting on stand 1241, Ergonomic Solutions will be showcasing a variety of solutions that incorporate  our range of tablet sleds, enclosures and devices that enable a successful deployment of tablet based applications.

The Dock & Charge™ enclosure and charging station provides the ultimate in flexibility and answers the restaurant trade’s requirement for total solutions in one device. In the restaurant, staff room or training centre, this multi-functional enabler can address  your business needs for static, mobile or hybrid applications. 

Our C-Frame™ MPoS tablet enclosure, has been used successfully in many “pop up” restaurant scenarios and our recently launched Vario™ sled which can turn a tablet into an “at table” ordering solution. 

Just Eat, MD of which, Graham Corfield, is speaking at the conference, use our lightweight X-Frame™ enclosure for order management in many of their participating restaurants.

When it comes to payments, the organisation has been the number one provider of payment mounting solutions ever since the Chip and PIN device was introduced. Since then, two and a half million SpacePole Payment solutions have been installed globally, and it is no wonder that Ergonomic Solutions leads the way in securing point of payment technology for both contactless and traditional payment transactions.

Whatever your technology requirements, the technology mounting solutions that we provide can enable that technology and those applications to come to life, and bring that return on investment and drive those revenue increases.

Visit Ergonomic Solutions on stand 1241 or Ergonomic Solutions