Charlie Roberts

Charlie Roberts is an Enterprise Business Manager at, the world’s largest Online Reputation Management company. Charlie helps businesses implementing an efficient online reputation management program using the patented technology provided by

Charlie joined the company early 2016 after 10 years’ experience in Digital Marketing bringing with him a wealth of knowledge in SEO, Search Engine and Social Marketing. Together with’s team, he supports leading worldwide companies from 77 industries including Restaurants, Pubs and Coffee Shops to drive more revenues by putting them in control of their online reputation. helps location-based organisations earn better star ratings and reviews across the social web. The platform helps businesses capture and enlist the voice of the customer to deliver exceptional customer service and drive better business performance.

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How implementing an Online Reputation Management (ORM) Program will drive more revenues?

In today’s digital marketplace, managing your online reputation is essential. The information that appears about your business online is what stands between all your marketing efforts and increased revenue. 87% of consumers said that a favourable online review confirmed their purchase decision, and one more star in a business’ online rating can create up to 9% increase in revenue. This session will focus on how to implement an ORM program to align online reputation with actual customer satisfaction, improve services delivered and increase revenues using a holistic approach of online reputation for restaurants, pubs, bars, coffee shops and hotels.