Keynote Theatre 6

Theatre Hall 6

Tuesday 26th September

Wednesday 27th September


11.00 - 11.30

Charlie Roberts

How implementing an Online Reputation Management (ORM) Program will drive more revenues?

In today’s digital marketplace, managing your online reputation is essential. The information that appears about your business online is what stands between all your marketing efforts and increased revenue. 87% of consumers said that a favourable online review confirmed their purchase decision, and one more star in a business’ online rating can create up to 9% increase in revenue. This session will focus on how to implement an ORM program to align online reputation with actual customer satisfaction, improve services delivered and increase revenues using a holistic approach of online reputation for restaurants, pubs, bars, coffee shops and hotels.


11.45 - 12.15

Sarah King

The Skills Shortage – Where will you find your next Chef?

Discover the real reason why there is a Chef Skills Shortage & how it has the potential to negatively impact on your business.


12.30 - 13.00

Mathieu Proust

Making More From Your Kitchen

What is UberEATS and how can it help restaurants make more their kitchens.


13.15 - 13.45

Florin Mandache

Restaurant Tech. Live

20 minute presentation followed by 10 minutes question and answer session. 3 minute power point/video presentation to explain how app. works. Interaction with audience asking what issues they have with current booking/ordering systems, and also asking the things they dislike about dining out as a customer. (Won’t explain how time2dine can help at this point as will be covered in q and a session) How can a restaurant target specific customers or groups? Explain how app. will provide new, advanced marketing options and the benefits of having these options as an easy to use tool. Explain the research and feedback we will have received by then, improvements and changes we’ve made, mistakes we’ve made and what we’ve learned along the way.


14.00 - 14.30

Mr Yousaf Shah

Make the cloud work for your Restaurant

Apps and the cloud have become pervasive in our new digital world yet many restaurants have struggled to move beyond using email to get data out to and back from their restaurants and teams. In this seminar you will learn how to fully harness today’s technology to put business information in the pockets of your team, to keep documents and information in Restaurants up-to-date, and to instantly capture and collate files, photos, restaurant assessments, food quality reviews and data from all your locations.


14.45 - 15.15

Baird Kleinsmith

Integrated Payments – The Next Wave in Restaurant Payment Innovation

While most small and medium sized restaurants in the UK and Ireland are using modern EPoS sytems and card processing terminals, the vast majority have failed to take advantage of the opportunity to connect the two systems. Connecting the EPoS and payment systems, known as Integrated Payments, creates significant benefits for restaurant operators and patrons by enabling the bill to be printed and split at the table, transaction amounts auto-populated by the EPoS system to match the bill, payment accepted, and transaction reporting reconciling between EPoS and payment system; all while eliminating multiple trips to and from the EPoS till. In this seminar, attendees will learn more about this evolution in restaurant payments, how it can improve their businesses, and how to obtain the solution from their EPoS and payments providers.


15.30 - 16.00

Warren Mansfield-Smith

How to avoid being the next food scandal!

With ever increasing demands on food service establishments and consumers’ ability to quickly and publicly share their thoughts and opinions on the quality of their experience, food service businesses need to ensure quality checks and all associated documentation are kept up to date and completed correctly. We discuss some of the consequences of not keeping accurate records and ways to reduce the risk to businesses while also improving efficiency and reducing long term costs.


16.15 - 16.45

Urmash Fatania

Creative Digital Signage

Entrepreneurial company providing an Innovative Digital Signage for a business in various industries