With more than 20 years’ experience in delivering point of sale and other technology solutions to hospitality and retail businesses, Richard Goodall has the perfect combination of future technology trend know-how and inherent understanding of what the hospitality industry and its customers want.
He has worked with some of the biggest brand names on the global high street – from Burger King and McDonalds, to Nandos and Yo! Sushi, as well as John Lewis, Marks & Spencer and Waitrose in the UK, to name just a few. With his support, these brands have implemented solutions that have improved efficiency, delivered significant business insight and increased sales.
Richard is VP for Hospitality at NCR, the global leader in consumer transaction technologies. It has a wide hardware, software and services offering to meet any need of the hospitality sector. Its renowned point-of-sale solution, Aloha boasts more than 100,000 installations across the globe.
Hospitality and mobile – how mobile technologies can boost sales and loyalty
Mobile technology is transforming how consumers expect to interact with hospitality brands. Consequently, mobile holds the key to further improving loyalty and increasing sales, so restaurateurs need to be developing their mobile strategies and embracing online ordering, tableside ordering, loyalty apps and much more. Richard Goodall will show case studies of how some brands have developed their mobile offering and the success that has been achieved.